Cancellations of an order can made without penalty up to five days prior to delivery/pickup for decorated sugar cookies, and up to two days prior for all other cookie types. Because the nature of decorated cookies necessitates staged preparation steps, orders often take a couple of days to fulfill, and with larger orders or busy holiday times, more time than that. As such, cancelling an order of decorated sugar cookies a day or two before the day they are to be delivered means they have already been started. Decorated sugar cookie orders cancelled three days or less prior to pickup/delivery are subject to a 25% of the total order penalty to cover the cost of the beginning stages of sugar cookie preparation. When an order is placed, you agree to the terms of the cancellation policy.